Now more than ever our priority is to help you in the best way we can to provide you with the right solution for managing an account that you have with us. We do this by offering:
Our website and agents are on hand to help get things sorted. Contrary to popular belief, we’re here to help!
If there’s something you’re not sure about, login to your account and click more info. If you still have unanswered questions, get in touch.
We make checks to ensure that the data we hold about customers is as up-to-date as possible.
However, we understand that sometimes people move or telephone numbers get recycled. If this is the case get in touch so that we can investigate further.
If someone else is looking after your finances, it’s vital that you let us know so that we can contact the correct people. You can get in touch with us here.
Our website is a great tool to set up repayment plans (where possible), speak to an agent or leave us a message about your current circumstances. Our agents are trained to help point you in the right direction, so try engaging with us first.
Do you want to speak to someone impartial? Not a problem - these are all authorised debt advisors that offer their services to consumers for free.
Be sure to let us know so we can keep your account up to date.
MoneyHelper
Government-funded advice and signposting for debt advice. Call 0300 500 5000 or visit www.moneyhelper.org.uk
Payplan
For debt advice throughout the UK, please call 0800 280 2816 or visit or visit www.payplan.com
Money Advice Scotland
If you live in Scotland, phone 0141 5720237 or visit www.moneyadvicescotland.org.uk to find contact details for debt advice in your local council area.
National Debtline
If you live in England, Wales or Scotland phone 0808 808 4000 or go to www.nationaldebtline.co.uk for debt advice and information.
Our agents are here to help and can be contactable through the website (via chat) or over the phone.
Also, take a look at our support section. If you’re with a debt management agency or intend on using one of the contacts below, please let us know so that we can update your account accordingly.
Your reference number will be visible on all contact we issue including Email, Letter & SMS.
SMS
Your reference number will be located at the end of every SMS we send you.
Your reference number will be located at the top of every email we send you.
Letter
Your reference number will be located at the top of every letter we send you.
| Monday | 8:00am - 6:00pm |
| Tuesday | 8:00am - 6:00pm |
| Wednesday | 8:00am - 6:00pm |
| Thursday | 8:00am - 6:00pm |
| Friday | 8:00am - 6:00pm |
| Saturday | 9:30am - 12:30pm |
| Sunday | Closed |
Call us on 01422 746202
Registered office: AJJB Law Limited, 2nd Floor G Mill, Dean Clough, Halifax, HX3 5AX. Registered Number: 12194958 registered in England and Wales, VAT Registration No: 334 7544 92.
Authorised and Regulated by the Solicitors Regulation Authority(SRA): 665180
